Ransomware Removal Guide

Ransomware is a computer infection that locks you out of Windows until you pay a ransom. This infection uses a screenlocker that pretends to be an alert from the US Department of Homeland Security National Cyber Security Division, which states you have been distributing copyrighted media, child pornography, and using unlicensed software. The screen then demands a fee of $300 in order to avoid criminal prosecution. To pay this fee you must send in a MoneyPak voucher within 48 hours to gain access to your computer again. It is important to remember that this is a computer infection and that this is a ransom and not a fine by a legitimate government agency.

A computer typically becomes infected with this ransomware when browsing web sites that have been hacked to contain exploit kits. These exploit kits then use vulnerabilities found on your computer to install the infection without your permission of knowledge. Once installed, the Ransomware will start automatically when you login to your computer and will then display the above screenlocker so that you are unable to access your computer.



Automated Removal Instructions for Ransomware using HitmanPro.Kickstart:

1. Please print out these instructions as we will need to perform most of these steps on the infected computer. You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any data that you need. This USB drive must also have a size of at least 32 MB.


2. As the Ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro.Kickstart program. We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.In order to do this please download HitmanPro from the following link and save it to your Windows desktop.http://www.surfright.nl/en/downloads/When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you will be using to create the Kickstart USB drive.


3. Once HitmanPro has been downloaded, please insert the USB key that you would like to erase and use for the installation of HitmanPro.Kickstart.


4. Once the USB drive is attached to your computer, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

Now click on the little picture of the person performing a kick as indicated by the red arrow above.

This will open a screen where you will see some information on how to create the Kickstart USB drive.

1. You should also a see a list of all USB drives that are currently attached to your computer as indicated by the blue arrow in the picture above. Select the USB drive that you would like to use and then click on the Install Kickstart button. Please note that this process will erase all of the data on the selected USB drive, so be sure to first backup any data that may be stored on it.


2. You will now be presented with an alert stating that the USB flash drive will be erased. If you wish to proceed, click on the Yes button. Otherwise, click on the No button to cancel this process. Once you click on the Yes button, the program will begin to download the necessary files and will then install them on the USB Drive. When it has finished you can then click on the Close button to close the HitmanPro program.


3. Now remove the Kickstart USB drive and insert it into the infected computer.


4. Once it is inserted, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu. This text will typically contain a key that they want you to press on your keyboard in order select the device you wish to use to boot your computer. The keys that are commonly associated with enabling the boot menu are F8, F11 or F12. You can see a screen shot of various screens that show you what key to press below.

Once you determine the proper key that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Once the boot menu appears, you can select the device you wish to boot your computer from. Please select the USB drive that you have installed HitmanPro.Kickstart on and that is inserted into the infected computer.

Your computer will now boot from the USB drive and automatically load the HitmanPro.Kickstart program. As it loads you will be presented with a screen asking you to select the USB boot options you wish to use.

When you see this screen, please click on the Next button to start the cleaning process.

You will now be at the HitmanPro setup screen where you should make sure the option No, I only want to perform a one-time scan to check this computer.

Once it is selected, please click on the Next button.

HitmanPro will now begin to scan your computer for infections. When it has finished it will display a list of all the malware that the program found as shown in the image below. Please note that the infections found may be different than what is shown in the image.

You should now click on the Next button to have HitmanPro remove the detected infections. When it is done you will be shown a Removal Results screen that shows the status of the various infections that were removed. At this screen you should click on the Next button and then on the next screen click on the Reboot button.

HitmanPro will now reboot your computer and Windows should start normally. Once it has started, you should login as normal and you will find that the ransomware is no longer active and you can now access your Windows desktop.

Your computer should now be free of the Security Ransomware infection.